Last Updated: 4 March 2026

MagnetCRM (“we”, “our”, “us”) operates the website magnetcrm.com and provides customer relationship management (CRM) software services. MagnetCRM is a product owned and operated by HostKro Technologies LLP, a company registered in India.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and CRM platform.

By accessing or using MagnetCRM, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

MagnetCRM is owned and operated by:

HostKro Technologies LLP
Ward-07, Saga, Buhana
Jhunjhunu, Rajasthan – 333502
India

For any privacy-related questions, you may contact us at:

📧 support@magnetcrm.com

2. Information We Collect

We collect limited information necessary to provide and maintain our services.

2.1 Account Information

When you register for MagnetCRM, we may collect:

• Name

• Email address

• Phone number

• Billing address

This information is used to create and manage your account.

2.2 CRM Data (User-Controlled Data)

MagnetCRM allows users to store and manage their own business leads and contacts.

This may include:

• Customer names

• Phone numbers

• Email addresses

• Lead information from advertising platforms or forms

Important:

All CRM lead data belongs to the user and remains private.

MagnetCRM does not access, view, or use this data, and it is only visible to the account owner and authorized users of that account.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Pages visited

• Usage data

This helps us improve our website and services.

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts

• Provide and maintain CRM services

• Process billing and payments

• Provide customer support

• Improve website performance and services

• Ensure security and prevent fraud

We do not sell or rent user data to any third party.

4. Integrations with Third-Party Services

MagnetCRM allows users to connect their accounts with external services chosen by the user.

These integrations may include:

• Meta Ads

• Google Ads

• WhatsApp API

• SMTP email services

• Trade India

• IndiaMART

• Justdial

• Website forms

When you enable these integrations, data may be transferred between MagnetCRM and the connected platform based on your configuration.

We are not responsible for the privacy practices of third-party services, and users should review their privacy policies separately.

5. Payments

Currently, payments for MagnetCRM services are accepted via bank transfer.

We do not store credit card or online payment gateway information.

Billing information such as name and billing address may be stored for invoicing and accounting purposes.

6. Data Storage and Security

All MagnetCRM data is stored on secure servers located in India.

Infrastructure may include:

• HostKro managed servers

• OVH cloud servers

We implement appropriate technical and organizational measures to protect user data from unauthorized access, loss, or misuse.

However, no internet-based system is completely secure, and we cannot guarantee absolute security.

7. Cookies and Analytics

MagnetCRM uses cookies and similar technologies to improve website functionality.

We also use Google Analytics to analyze website traffic and usage patterns.

Google Analytics may collect information such as:

• Device information

• Location data (approximate)

• Pages visited

This data is used only for improving the website experience.

8. Data Sharing

We do not sell, rent, or share user personal data with third parties.

Data may only be shared in the following situations:

• When required by law or government authorities

• When necessary to protect the rights or security of MagnetCRM

• When users choose to integrate third-party services with their CRM

9. Data Retention

We retain user account information for as long as the account remains active.

CRM data stored by users will remain in the system until:

• The user deletes it, or

• The user requests account deletion.

10. Data Deletion Requests

Users may request deletion of their personal data or CRM account at any time.

To request data deletion, please contact:

📧 support@magnetcrm.com

Once verified, we will process the deletion request within a reasonable timeframe.

11. User Responsibilities

Users of MagnetCRM are responsible for the data they upload and manage within the CRM.

Users must ensure that they comply with all applicable data protection and privacy laws when collecting and storing customer information.

12. Age Restriction

MagnetCRM services are intended only for individuals who are 18 years of age or older.

We do not knowingly collect personal information from individuals under the age of 18.

13. Legal Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this policy shall fall under the jurisdiction of the courts of Jaipur, Rajasthan, India.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised “Last Updated” date.

Users are encouraged to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or your data, you may contact:

HostKro Technologies LLP
Ward-07, Saga, Buhana
Jhunjhunu, Rajasthan – 333502
India

📧 support@magnetcrm.com