Last Updated: 4 March 2026

This Refund Policy outlines the terms under which payments, cancellations, and billing issues are handled for MagnetCRM services.

MagnetCRM is a product owned and operated by HostKro Technologies LLP.

By purchasing or subscribing to MagnetCRM services, you agree to this Refund Policy.

1. Subscription Payments

MagnetCRM operates on a subscription-based model, which may include:

• Monthly subscriptions

• Yearly subscriptions

All payments must be completed before accessing paid services.

Currently, payments are accepted via bank transfer. MagnetCRM may introduce additional payment methods in the future.

2. Currency

At present, MagnetCRM subscriptions are billed in Indian Rupees (INR ₹).

In the future, additional currencies such as USD ($) may be supported.

3. Refund Policy

All payments made for MagnetCRM subscriptions are non-refundable once the subscription has been activated.

However, refunds may be granted under the following circumstances:

• Duplicate payment

• Technical billing error

Requests for such refunds must be submitted to support@magnetcrm.com with relevant payment details.

MagnetCRM reserves the right to review and approve or reject refund requests based on verification of the issue.

4. Subscription Cancellation

Users may cancel their subscription at any time.

When a subscription is canceled:

• The user will continue to have access to MagnetCRM until the end of the current billing period.

• No partial refunds will be issued for unused time.

5. Non-Payment and Account Suspension

If a subscription payment is not received by the due date:

• The account may be suspended.

• Access to the CRM platform may be restricted until payment is completed.

User data will remain stored for 7 days after suspension.

If payment is not received within this period, data may be permanently deleted.

MagnetCRM is not responsible for any loss of data resulting from unpaid subscriptions.

6. Plan Upgrades

Users may upgrade their subscription plan at any time.

When upgrading:

• The prorated difference between the current plan and the upgraded plan may be charged.

• The upgraded features will become available immediately after payment.

7. Plan Downgrades

If a user chooses to downgrade their subscription plan:

• The downgrade will take effect at the start of the next billing cycle.

• The current plan will remain active until the billing period ends.

No refunds will be issued for downgrades.

8. Billing Disputes

If users believe there has been a billing mistake, they must contact MagnetCRM support as soon as possible.

All billing-related inquiries should be sent to:

📧 support@magnetcrm.com

9. Policy Changes

MagnetCRM reserves the right to update or modify this Refund Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the service after policy updates indicates acceptance of the revised policy.

10. Contact Information

For any questions regarding refunds or billing, please contact:

HostKro Technologies LLP
Ward-07, Saga, Buhana
Jhunjhunu, Rajasthan – 333502
India

📧 support@magnetcrm.com