Refund Policy
Simple pricing with no hidden fees. Cancel anytime. Refund requests within 14 days of annual purchase.
Refund Policy
Simple pricing with no hidden fees. Cancel anytime. Refund requests within 14 days of annual purchase.
Last updated: 28 September 2026
1. Free Trial
All new accounts start with a free Pro plan trial. No credit card is required to begin. You can migrate to any paid plan at any time before your trial ends.
2. Cancel at Any Time
You can cancel your paid subscription from your account settings at any time. There are no lock-in contracts or cancellation fees.
3. Billing Cycles
Monthly billing renews on the same day each month. Annual billing renews on the same day each year. You will receive a reminder email before any renewal.
4. Refunds
Due to the digital nature of our service and the instant activation of all features, we do not offer prorated refunds for partial months. For annual plans, if you cancel within 14 days of purchase, email support@magnetcrm.com with your order details for a full refund.
5. Data Export
Upon cancellation, you can export all your data using our built-in export tools. After 30 days of account inactivity, data may be permanently deleted.
6. Payment Issues
If your payment fails, we will notify you via email. Your account will remain in read-only mode until payment is updated. Reactivation will resume billing from the retry date.
7. Tax
All prices are exclusive of taxes. Applicable taxes will be added to your invoice. GST/VAT will be provided where required.
8. Contact
For billing questions or refund requests, contact us at support@magnetcrm.com with your account email and order details.